Client support
Get help from your support team
This page is for contracted clients. To become a client, book an assessment.
Raise a request
- Support email
- info@computerize.biz
Include in your request
- Your name, company and a phone number we can call back
- What you were trying to do and what happened instead
- When it started, and how many people are affected
- Any error message (a screenshot is fine, but crop out confidential data)
Priority-1 emergencies
If a supported business service is down or a severe security event is under way, and your agreement includes P1 response, use your emergency route:
WhatsApp or call +92 340 8318372, then email info@computerize.biz with "P1" in the subject
Not a client yet? Use the contact form and choose “Urgent incident”. We will tell you honestly whether we can help. Contact
Never send secrets
Never send passwords, one-time codes, private keys, payment-card details or production secrets through this website or by email. During onboarding we agree a secure method for sharing access, and we use named, revocable accounts wherever the system supports them.
Incident priorities
This is the baseline we start from. Your signed agreement can adjust it. Response targets are set in the SLA, and we never publish resolution guarantees.
| Priority | Description | Example |
|---|---|---|
| P1 Critical | A supported business service is unavailable, or a severe security event is active, with no workaround. | Production platform down |
| P2 High | Major impairment affecting several users; workaround limited. | Email unavailable for a department |
| P3 Normal | An individual issue or non-critical degradation. | One user’s application problem |
| P4 Request | A planned change, advice or a minor inconvenience. | New user setup |
A response target is how quickly a qualified person starts work on your ticket. A resolution objective is what we aim for. It depends on the cause, on vendors and on access, so it is never a guarantee.