Pricing
How managed IT pricing works, and how to compare proposals
Per-user, per-device and minimum-fee pricing for managed IT explained: what drives the price, what is usually excluded and how to compare proposals fairly.
Resources
Plain-language guides for buying and running IT
Answers to the questions business owners ask us most, written so you can make a decision with or without us.
Resources
Servers
Server management: who is responsible for what?
A practical split of responsibilities between your hosting provider, your server-management team, your developers and your business, so nothing falls between the gaps.
Resilience
Backup versus disaster recovery: having copies is not the same as being able to recover
The difference between having backups and being able to recover: RPO, RTO, restore testing and the questions every SME should be able to answer.
Websites
What a website maintenance plan should include
A checklist of what website and e-commerce maintenance should cover — domains, certificates, updates, backups, security, performance and change time — and what it usually excludes.
Software projects
Change control for custom software projects
How written change requests, estimates and acceptance criteria keep custom software projects on budget and stop arguments about scope.
Coverage
Choosing support coverage across time zones
How to choose service windows for a team spread across countries: 8×5, 16×5, monitoring and on-call, holidays, escalation and what “24/7” really means.
Know what your IT needs next.
Book a free 30–45 minute consultation. If it helps, we follow up with a structured assessment and a prioritised technology and risk roadmap.